Z7z Privacy Policy

01Introduction — Why We Follow This Policy

Z7z is an online gaming platform serving users in Bangladesh. When you register on z7z, play games, or contact customer support, we collect certain information at each step. You have the right to know why this information is collected, how it is stored, and who it is shared with.

This Privacy Policy ("Policy") is the foundation of our transparent relationship with z7z platform users. Reading it will help you understand how securely your information is handled and what rights you have.

By creating an account or using z7z services, you agree to this Privacy Policy. If you do not agree, please refrain from using z7z services.

02What information we collect

Z7z collects user information in several ways. Details are provided below:

Beyond registration, z7z also automatically collects certain data — such as cookies, session logs, and usage patterns — to help improve the platform's overall quality.

03How Your Collected Data Is Used

Z7z uses the information it collects solely for the following purposes:

• Account management: Registration verification, login security, and profile updates.
• Payment Processing: Accepting deposits, sending withdrawals, and maintaining transaction records.
• Customer support: Issue resolution, complaint handling, and customer support.
• Security Assurance: Detecting fraud, preventing account hacking, and monitoring suspicious activity.
• Legal compliance: Meeting regulatory and compliance requirements.
• Service Improvement: Analyzing usage patterns to improve and enhance the platform.
• Promotions & Bonuses: Sending you personalized offers (you can opt out of this at any time).

04Data Storage & Retention Period

Information collected on z7z is stored on secure servers protected by SSL encryption, firewalls, and regular security audits.

• Account information: Retained for the duration of active account use and for up to 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years due to legal obligations.
• Gaming logs: Retained for up to 3 years for dispute resolution purposes.
• Customer service chat: 1–3 years depending on the nature of the issue.

After the applicable retention period, data is securely deleted or anonymized so that it can no longer be linked to any individual.

05Sharing Data with Third Parties

Z7z does not generally share your information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment gateways to process deposits and withdrawals. These partners are held to the same privacy standards we uphold.
• Game providers: Limited session data is shared with providers such as PG Soft and Pragmatic Play to facilitate game operation.
• Legal authorities: z7z is legally required to provide information when presented with a valid court order or official government directive.
• Anti-fraud organizations: Certain information may be shared with industry bodies to help identify fraudulent activity.

06Cookies and tracking technologies

Z7z uses cookies on its website and app. Cookies are small data files stored on your device.

• Essential Cookies: To maintain your login session and keep your account secure. These cannot be disabled.
• Functional cookies: To remember your language preference, theme settings, and game preferences.
• Analytical Cookies: To understand which parts of the platform are used most. These can be disabled.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of z7z.

07Your Rights

As a z7z user, you have the following rights over your own data:

08Protection of Minors

Z7z is strictly not intended for anyone under the age of 18. We do not knowingly collect any information from minors.

If someone registers using a false age and this is verified, their account will be immediately closed and all associated data will be deleted. If a parent suspects their child is using z7z, please contact support immediately.

09Security Measures

Z7z uses industry-standard security technologies to protect your information:

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regularly audited by independent third-party experts.
• Automatic Logout: Automatic logout after a period of inactivity.
• Data Backup: Backups are stored securely on a regular basis.

That said, no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.

10Changes to the Privacy Policy

Z7z may update this policy from time to time due to business changes, legal requirements, or technology improvements.

• Whenever changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification may be sent to your registered mobile number.
• We recommend checking this page periodically for any updates.

11Contact & Complaints

For any questions, complaints, or to exercise your rights under this Privacy Policy, please contact us through the following:

• Live Chat: Chat with live support directly on the z7z website or app.
• Email: [email protected] — please write to us with a detailed description of your complaint.

We take all privacy-related requests seriously and aim to respond within 30 days.